Coverage you can count on
Pure Solar warranties the work we perform. Your equipment manufacturer warranties the equipment. Here's exactly how the two work together — and what a repair actually costs you.
Pure Solar stands behind every installation we perform — mounting, racking, penetrations, wiring, conduit, and commissioning. If our work is the cause of the problem, we make it right.
The equipment itself is warrantied by the manufacturer — SolarEdge, Enphase, and the other brands we install and service. We file and manage the claim on your behalf.
Manufacturer warranties cover the replacement equipment only. The labor to diagnose, remove, and install the replacement is a separate cost billed to you. Common examples:
Major damage from storms, hail, wind, or other covered events is often best handled through your homeowner's insurance policy.
You wouldn't file an auto insurance claim for a tiny rock chip in your windshield. But you absolutely would use auto insurance for large hail damage that cracks the windshield, dents the body, and requires real repairs.
Solar works the same way. If the damage is severe enough to exceed your home insurance deductible, filing a homeowners claim is usually the right path. We can then work with your insurance company to repair or replace the broken parts. If the issue is smaller than your deductible, paying out-of-pocket for the labor is often the better choice.
This is the single most important thing to understand about a warranty repair.
If a panel, inverter, optimizer, or battery fails while under its manufacturer warranty and needs to be replaced, you do not pay for the replacement equipment.
There is a cost for the labor to diagnose, remove, and install the replacement equipment. Labor cost varies and depends on what needs to be repaired and/or installed.
Because every repair is different, we quote labor after we understand the issue. Reach out and we'll walk you through what to expect.
Solar is not the exception. Across nearly every industry, the manufacturer covers the failed part — and the labor to diagnose, remove, and reinstall it is billed separately.
If your air conditioner compressor or furnace control board fails under warranty, the part is covered. The diagnostic visit, refrigerant handling, and labor to install it are billed separately.
A refrigerator compressor, dishwasher pump, or washer motor may be covered, but the trip charge and labor to replace it are not. You pay for the technician's time, not the part.
Pumps, heaters, and salt systems often carry multi-year warranties. The manufacturer ships a replacement — removing the old unit, replumbing, and wiring the new one is separate.
A water heater may have a 6–12 year parts warranty. The manufacturer provides the part; the plumber's labor to drain, swap, and test is billed to the homeowner.
If the motor or drive unit fails under warranty, the unit is replaced, but removing, aligning, and programming the new opener is a separate service fee.
A defective tire may be replaced under warranty, but mounting, balancing, and disposal fees are extra. The part is covered; the mechanic's labor is not.
The solar industry follows the same standard: the manufacturer stands behind the equipment, and the installer bills for the skilled labor required to complete the repair.
We service both the solar systems we installed and solar systems installed by other companies. If your original installer is gone, unresponsive, or out of state, Pure Solar is local and here to help — from warranty claims to full repairs.
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Send us a note or call or text 806-454-7873 — we'll review your coverage and give you a clear picture of any labor cost before work begins.