Know your solar system.

Production follows the sun. Shorter days, lower sun angles, clouds, and dust all reduce output — that's normal.

Compare the same month year over year instead of day to day for a fair picture.

Panels only produce in daylight. Your inverter goes to sleep after sunset and wakes up in the morning.

The app shows everything your panels produce. Your utility meter only sees what you pull from or send back to the grid after your home uses what it needs.

Buyback credits also depend on your utility or retail electricity plan.

Usually only a little, if at all. Most homeowners policies cover roof-mounted panels as part of the home's dwelling coverage, the same as your roof.

Because panels add value to your home, your insurer may raise your dwelling coverage limit to fully cover them, which can slightly increase your premium.

Call your insurance agent after installation so the system is listed on your policy. Ask about hail and wind coverage and your deductible.

Be careful. Many customers are getting calls from companies not affiliated with us. Don't share account info or agree to service. Call or text us at 806-454-PURE (7873) to check.

Panels and equipment carry manufacturer warranties — panels are commonly covered for about 25 years for defects and power output, and inverters, optimizers, and microinverters often for 10 to 25 years depending on the brand.

Pure Solar also provides a workmanship warranty on our installation.

Manufacturer warranties cover the parts, not the labor to remove and replace them. See our Warranty page at puresolartexas.com/warranty for details, or call or text 806-454-7873.

An owned system stays with the house and transfers to the buyer at closing — it's part of the home, like the roof.

If your system is financed, the loan is usually paid off at closing or, with lender approval, taken over by the buyer.

Give your buyer the monitoring app login and warranty paperwork. Moving the panels to a new home is possible but rarely worth the cost — call or text us if you want a quote.

Most panels are tested to withstand hail, but large hail can crack the glass. A cracked panel should be replaced — don't climb on the roof to check.

Hail damage is generally not a manufacturer warranty issue; it's typically covered by your homeowners insurance, like your roof. Take photos from the ground and contact your insurance company.

Call or text us at 806-454-7873. We can inspect the system, document damage for your claim, and replace damaged panels. If your roof was also damaged, we can remove the panels, replace the roof, and reinstall.

Your panels must be removed and reinstalled by a qualified crew so wiring and roof penetrations stay sealed and covered by warranty.

Rain handles most dust. If you see heavy buildup, rinse from the ground with a garden hose in the early morning or evening.

Never use a pressure washer, harsh chemicals, or climb on the roof. We offer professional cleaning and inspection.

Look for cracked glass or loose parts from the ground and check your app for drops in production. If anything looks off, call or text us for an inspection.

Step 1 — Check your phone. A "mySolarEdge" app (red SolarEdge logo) means SolarEdge. An "Enphase" app (orange circle "e" logo, formerly Enlighten) means Enphase.

Step 2 — Look at the box on the outside wall near your electric meter. SolarEdge: a sturdy grey or white METAL inverter with "solaredge" printed on the front, a switch or dial on the bottom, and three small lights (blue, green, red) or a small screen on older models.

Enphase: a lighter off-white PLASTIC cabinet with a latch, the word ENPHASE and an orange "e" logo on the door. Inside are four small status lights (cloud, phone, microinverters, production) and regular breaker switches. Enphase has no big inverter on the wall — small microinverters sit under each panel on the roof.

Step 3 — Still not sure? Sign in to your Pure Solar portal, check your utility approval letter, or take a photo of the box and call or text us at 806-454-7873.

If you have a plastic Enphase IQ Combiner, use the Enphase troubleshooting section (KM-512 to KM-516) instead.

Check your main electrical panel for a solar breaker that has tripped and flip it back on.

Make sure any solar disconnect switch near your meter or inverter is in the ON position.

If it still isn't producing, stop and call or text us — don't open any equipment.

Check the weather first. If skies were clear, look for shade from new tree growth, heavy dirt, or visible damage, and check for tripped breakers.

If nothing looks wrong, contact us.

Usually the inverter lost its Wi-Fi connection — common after a new router, internet provider, or Wi-Fi password.

Make sure your internet is working, then restart your router. If it's still offline after a day, contact us to reconnect it.

Your system usually keeps producing power even when monitoring is offline.

Newer SolarEdge inverters have three small lights on the front: green, blue, and red. Older models have a small screen instead — take a photo of it and send it to us.

GREEN (power): Solid green = producing normally. Blinking green = standby or night, waiting for sunlight or checking the grid. Off = the inverter isn't producing (check the ON/OFF switch and solar breaker).

BLUE (monitoring): Solid blue = connected and reporting to the mySolarEdge app. Blinking blue = trying to connect. Off = not reporting (check your Wi-Fi or data plan — see KM-414).

RED (fault): Off = normal, no errors. Solid red = an error was detected. Blinking red = a fault check or software update is running; give it 15 minutes.

Healthy daytime: solid green + solid blue, red off. Healthy night: blinking green + solid blue, red off.

If the red light stays on, or green stays off on a sunny day, take a photo of the lights and call or text us at 806-454-7873. Don't open the inverter.

Turn the inverter switch OFF, then turn the solar breaker in your panel OFF. Wait 5 minutes.

Turn the solar breaker back ON, then the inverter switch ON. It may take several minutes to start producing.

If you're unsure at any step, call or text us instead.

Some SolarEdge inverters need an active data plan to report to the mySolarEdge app. If your system is producing but the app is stale, your plan may have lapsed.

Renew at solaredge.com/us/solaredge-data-plan-renewal using the serial number on the side of your inverter.

If your plan is active, restart your Wi-Fi router and wait a day. Still offline? Call or text us to reconnect it.

Write down or photograph the error code. Some errors clear on their own once the grid or weather settles.

Try one safe restart (see KM-413). If the error comes back, call or text us with the code — don't open the inverter.

Check for shade, heavy dirt, or bird droppings on that panel. If the panel is clear and the others produce normally, the optimizer underneath it has likely failed.

Optimizer replacement requires roof work — call or text us to schedule a service call.

Check that the solar breaker in your main panel is on. Many SolarEdge inverters also have a small ON/OFF toggle underneath — make sure it's in the 1 (ON) position.

After turning on, the inverter takes a few minutes to check the grid before it starts producing. If it's still at zero after 15 minutes of sunshine, contact us.

Check the battery status in the mySolarEdge app. Batteries may hold charge for backup instead of powering your home, depending on settings.

If the battery shows an error or didn't back up during an outage, call or text us.

Step 1 — Check your phone. A "mySolarEdge" app (red SolarEdge logo) means SolarEdge. An "Enphase" app (orange circle "e" logo, formerly Enlighten) means Enphase.

Step 2 — Look at the box on the outside wall near your electric meter. SolarEdge: a sturdy grey or white METAL inverter with "solaredge" printed on the front, a switch or dial on the bottom, and three small lights (blue, green, red) or a small screen on older models.

Enphase: a lighter off-white PLASTIC cabinet with a latch, the word ENPHASE and an orange "e" logo on the door. Inside are four small status lights (cloud, phone, microinverters, production) and regular breaker switches. Enphase has no big inverter on the wall — small microinverters sit under each panel on the roof.

Step 3 — Still not sure? Sign in to your Pure Solar portal, check your utility approval letter, or take a photo of the box and call or text us at 806-454-7873.

If you have a metal SolarEdge inverter, use the SolarEdge troubleshooting section (KM-414 to KM-418) instead.

Enphase systems report through the IQ Gateway (also called the Envoy), a gray box usually near your electrical panel. It needs Wi-Fi, an Ethernet cable, or a cellular modem.

If you changed your router or Wi-Fi password, the Gateway needs to be reconnected. Restart your router first; if it's still not reporting after a day, contact us.

Your panels usually keep producing even when reporting stops.

The IQ Gateway (inside the Enphase combiner box or a gray box near your panel) has four small lights, each with an icon.

CLOUD (internet): Solid green = connected to Enphase. Blinking green = trying to connect. Solid amber = connected to your router but not reaching the internet. Off = no network (restart your router — see KM-512).

PHONE (setup mode): Solid green = the Gateway's setup Wi-Fi is on for pairing a phone. Off = normal everyday state; it turns off on its own after about 8 hours.

TWO ARROWS / PLUGS (microinverters): Solid green = all panels are talking to the Gateway. Solid amber = one or more microinverters stopped talking. Off = none are talking.

SUN / BOLT (production): Solid green = producing power. Amber = low or no production — normal at dawn, dusk, and night, but a problem in midday sun. Off = not producing (check the solar breaker — see KM-515).

Healthy daytime: cloud, microinverter, and production lights all solid green; phone light off.

If any light stays amber or off during a sunny day, take a photo of the lights and call or text us at 806-454-7873.

Each Enphase panel has its own microinverter, so one panel can go down while the rest keep working.

Check for shade or dirt. If the panel is clear, the microinverter may need replacing — these are often covered by Enphase's warranty (labor is separate). Call or text us.

Check the solar breaker in your main panel and any AC disconnect switch near your meter. Make sure both are ON.

If they're on and it's sunny but production is still zero, call or text us — don't open any equipment.

Open the Enphase app and check the battery profile (Self-Consumption, Savings, or Full Backup) and status.

If the battery shows an error, isn't charging, or didn't back up during an outage, call or text us.

No. The 30% federal Residential Clean Energy Credit ended on December 31, 2025, so systems placed in service after that date can't claim it.

Solar can still make sense in Texas — book a free consultation and we'll show you the current numbers for your home.

There is no statewide Texas solar rebate. Incentives are local: Austin Energy and CPS Energy run their own residential programs, and some co-ops and retail providers offer buyback credits.

We confirm what's currently available in your market before we quote.

No. Texas Tax Code §11.27 exempts the added home value from a solar energy device from property taxes.

It depends on your utility. Municipal utilities like Austin Energy and CPS Energy publish their own credit rates. In deregulated markets like DFW and Houston, you choose a retail plan with solar buyback.

We help you compare plans as part of the design.

Most Texas installs run 6 to 12 weeks from signed agreement to permission to operate.

Roughly: 1–2 weeks for site survey and engineering, 2–4 weeks for permitting and HOA approval, 1–2 days on the roof, then 2–5 weeks waiting on city inspection and utility interconnection.

A typical residential rooftop system is installed in one to two days. Adding battery storage or an electrical panel upgrade can add a day.

Permitting queues in busy cities, HOA review, utility interconnection backlogs, and panel or main service upgrades. We file everything for you and keep you updated at each milestone.

Only briefly. There's a short planned outage while we tie into your electrical panel, usually an hour or less.

Cash purchase, or a solar loan through a lending partner. Cash keeps it simplest; a loan lets you own the system with little or nothing down. We'll walk through both in a free consultation.

Yes. With the 30% federal credit gone after December 31, 2025, the math now rests on your utility rate and how much power you use. We'll run the real comparison for your address.

We focus on ownership — cash and loan — because it keeps the long-term savings with you rather than a third party.

No. The 833-937-7873 line is no longer in service, so calls and texts sent there will not reach us.

To reach Pure Solar, call or text 806-454-7873 — our direct line for new quotes, existing customers, warranty questions, and service requests.